Today’s enterprise employees use, hopefully at home, Flickr, Yahoo!, Facebook, and other online tools with rich user experiences. Increasingly, they are demanding that at work.
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We all know about B2C and B2B communications. You might even know about G2C. But what about B2E? Are we missing the boat?
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It’s tempting to try to research your way into a strategy. But, as Andrea Fishman points out in a ClickZ article, research can be misleading. Unlike Andrea, I don’t think this is a problem with poor research. I think it’s a problem with all research. And the solution is not to get better at research. Instead, I suggest we try something else.
Synchronous communication requires an equal time and attention commitment from each party. In contrast, social media typically relies on the convenience and flexibility of asynchronous communication. That is, it allows parties to communicate even when they are not online at the same time. The flexibility ensures ease of use of the tool. The communicator can post whenever and the recipient can pick up the message when it suits. Email is a good example of this. This mode of communication is efficient for both sides because it takes little time to “drop off” or “pick up” a message when you don’t need to think about the overhead of synchronous communication—thinking about the other person, waiting for them to respond, thinking about your response, and so on.
Recently, however, I have seen an increase in the synchronicity of social media. Twitter and Facebook now seem to demand, and receive, constant attention. Status updates get replies in real-time. Tweets are answered in seconds. This indicates that these media have become synchronous: the parties are in communication at the same time. And, in so doing, these media are losing their efficiency. As they lose their efficiency, they become more like work. That is, they demand more and more time from participants. And as this happens, we can expect the use of social media in the workplace to come under increased scrutiny, especially in this economy.
We have to be careful when considering why is it communication that we call social that we don’t relax in what’s on synchronist communication. Synchronist communication apparently risky because they have–require much higher commitment from both parties. Instead, be sure to focus also on a synchronist communication, in fact we’re underestimating the importance and the role of the e-mail.
Okay, maybe that’s a bit of an exaggeration. We all use adjectives and adverbs when we write, and it doesn’t always mean we’re ignorant or lying. And of course all adjectives and adverbs aren’t bad. But clear ideas are best expressed primarily through nouns.
In the current business climate, human marketing resources are under threat. They are too hard to manage and too expensive. At the same time, clients and potential clients are demanding more and more interaction with your company. If you were to nurture all these leads with human beings, it would cost too much. So, what should you do? Read the rest of this entry »
One thing that I encourage clients and agencies to do is to take advantage of all the print techniques that are available. Too many times, whether it be because they are in a rush or it just slips their minds, designers and creative directors opt for more typical printing methods: four-color process on the standard house sheet. Maybe using a spot color if the project warrants it. Read the rest of this entry »
I went to the Masters Golf Tournament this week in Augusta, GA. I could go on and on about the tournament itself, but I’ll just talk about branding for the purposes of this blog. We can talk golf in another blog elsewhere. Read the rest of this entry »
Do you own the compelling content on your web site? One of the key things that you want to make sure of when developing a site is that the most interesting information on your site lives on your site. That is, don’t have lots of links from your site to other sites. Chances are that you’ll never get them back to your site once they leave.
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