Fire your demon clients?

Posted on July 12th, 2007 in Business | No Comments »

John Moore points us to a ‘net frenzy on Sprint’s dropping their 1000 worst customers. The particulars of the Sprint case aside, I wonder if every business should adopt the same approach.
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Being a Good Client Gets You Better Service

Posted on April 6th, 2007 in Methodology | No Comments »

Seth Godin identifies the importance of audience participation. At first, I thought he was going to call out a well-known but never discussed secret of why some clients get good service and some poor. Since he didn’t, I will.

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